Last Updated: Tuesday, 6 Jan 2026
At NovaEuris Europe ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the European Union.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website http://www.novaeuris.com (the "Site"), contact us, or use our services.
1. Information We Collect
We may collect the following types of personal data:
Contact Information: Name, email address, company name, phone number, and postal address (e.g., when you submit a contact form or request a quote).
Technical Data: IP address, browser type, device information, and usage data collected via cookies (see Section 5).
Communication Records: Messages you send us via email, contact forms, or other channels.
Business Information: If you represent a company, we may process data related to your business relationship with us (e.g., order history, product inquiries).
We do not knowingly collect sensitive personal data (e.g., health, religion, political views) unless required by law or with your explicit consent.
2. How We Use Your Personal Data
We use your personal information only for legitimate business purposes, including:
Responding to your inquiries and providing customer support;
Processing requests for product information, quotes, or technical documentation;
Managing our business relationship with you or your organization;
Improving our website, products, and services;
Complying with legal obligations (e.g., tax, trade compliance).
Our legal basis for processing includes:
Contractual necessity (to respond to your request),
Legitimate interest (e.g., improving user experience),
Legal obligation, or
Your consent (e.g., for marketing emails).
3. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties.
We may share your information only when necessary with:
Service providers (e.g., web hosting, CRM, email platforms) who process data on our behalf under strict confidentiality agreements;
Public authorities if required by law (e.g., customs, tax authorities);
Business partners only with your prior consent (e.g., for joint product demonstrations).
All third parties are required to comply with GDPR-level data protection standards.
4. International Data Transfers
Our servers and operations are based in the European Economic Area (EEA). If data is transferred outside the EEA, we ensure adequate safeguards (e.g., EU Standard Contractual Clauses) are in place to protect your rights.
5. Cookies and Tracking Technologies
We use essential cookies to ensure the proper functioning of our website (e.g., form submissions). We do not use non-essential tracking cookies (e.g., analytics, advertising) without your consent.
You can manage cookie preferences via your browser settings.
6. Data Retention
We retain your personal data only as long as necessary:
For customer inquiries: up to 3 years after last contact;
For contractual relationships: up to 10 years (as required by EU commercial and tax law);
For marketing consent: until you withdraw consent.
You may request deletion at any time (subject to legal exceptions).
7. Your Rights Under GDPR
As an EU resident, you have the right to:
Access, correct, or delete your personal data;
Restrict or object to processing;
Request data portability;
Withdraw consent at any time (without affecting past processing);
Lodge a complaint with a supervisory authority (e.g., your local data protection agency).
To exercise these rights, please contact us at: mailto:support@novaeuris.com.
8. Security Measures
We implement appropriate technical and organizational measures (e.g., encryption, access controls, regular audits) to protect your data against unauthorized access, loss, or misuse.
9. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted here with a revised "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
NovaEuris Europe
Email: mailto:support@novaeuris.com
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